- 1. DMS – STUDIO offers the «SATISFIED or MONEY BACK» guarantee pursuant to Legislative Decree 22May 1999 n ° 185, with this guarantee the customer can exercise the right of withdrawal without specifying the reason, within the term of 08 days from the receipt of the goods. The right of withdrawal is exercised with: ‣ Sending a REGISTERED MAIL A.R. to DMS – STUDIO, Via Matteotti, 25 – 46010 Mariana Mantovana (MN) – Italy. ‣ Communication sent via PEC: [email protected].
- 2. The costs of returning the goods are totally borne by the customer, no cash on delivery parcels will be accepted, the customer must return the goods in his intact original packaging. Once the products have been received, DMS – STUDIO reserves the right to verify any damage or defects of products not derived from transport, within the next 20 days, credit the cost of the products returned as indicated in the dispatch list.
- 3. The customer has the right to cancel the order within 12 hours after receipt of the order confirmation e-mail, by sending an e-mail to [email protected].
In the event that the Customer exercises the right of withdrawal before sending the goods, DMS – STUDIO will refund the costs already incurred within the following 14 days by the customer.
For more information, please contact customer support at [email protected]. For any complaints, please contact customer support via pec: [email protected], specifying the nature of the complaint.